JPMAC LLC

Often times new technology is needed to help vault your organization into the future. What is often misunderstood is that technology does not take the place of a business strategy. A clearly defined strategy and company goals are needed before any type of technology is implemented to help you achieve the company vision. Technology is the tools that can help you organize your activities in a more efficient way. You might need to change your ERP system, implement a CRM, electronic signatures, have a company wide communication tool (besides email) or decide to work in a different tool besides Excel. Each technology system is a tool built for different purposes that can help your organization reach its goals. Typically, one tool will not work for everything. Accounting has different needs from Human Resources, Sales, Marketing, Account Management, Billing and so forth. This makes integration of your systems an important part of your organizations IT structure. Structure and implement...

Goal alignment is critically important for your organization to be in sync and working together as a team from the back of your organization to the front line employees. The Key Performance Indicators (KPIs) that you measure, manage, analyze and talk about on a daily, weekly and monthly basis need to be of substance that correlate with your organizations performance goals. Unless you work for a nonprofit organization a typical company needs to have some goals resulting in driving additional revenue to their organization. What are some key measurable results that will help to ultimately achieve those goals? Many times in sales, making cold calls and prospecting have a direct impact on the amount of sales your team makes. In a previous organization I worked with, sales were slow, so the boss asked the team to get out the phone book and start making calls! This was before the Federal Trade Commission (FTC) implemented the Do-Not-Call Implementation Act of 2003. The Do Not Call (DNC...

JPMAC LLC JPMAC LLC was founded in January 2019 by Jake McKeown. Jake started his career in call centers and has over 15 years of call center experience. He has started both inbound and outbound call centers from scratch. This included everything from workforce management, training design, training delivery, quality assurance, script design, IVR workflows, as well as employee hiring, motivation and termination. Jake has helped to move call centers across the United States and help move call centers to a work from home program. Jake's call center industry background includes Sports, Retail, Customer Service, and Health Care. Jake can be reached for consulting opportunities at 612-568-7128 or at jake@jpmacllc.com